To have your account and your personal data deleted, email hello@stitchfloor.com from the address on the account. You do not need to be signed in, and there is no form to fill in. We aim to complete deletion within 30 days of verifying the request.
There are two different things you might want removed, and they are removed in two different ways, so it is worth knowing which one you mean.
The Stitchfloor app, used as a demonstration
If you typed the company code demo, there is no account
and nothing to request. Everything the demonstration holds is
fictional sample data kept on your own phone, and nothing was ever
sent to us. Remove it either way:
- open Settings in the app and choose Clear records; or
- uninstall the app, which deletes everything it stored.
A workspace account at your company
If you signed in with your employer's company code, you have an account. Either route works:
- Ask an administrator at your company. They can withdraw your access from the workspace itself.
- Or email hello@stitchfloor.com from the email address the account uses. Say that you want the account deleted, and include your name and your company code if you know it. We may contact you to verify that the request came from you before we act on it.
What is deleted
- the sign-in account itself, so it can no longer be used;
- your name and your email address or mobile number;
- the record of which devices the account signed in from, and when.
What is kept, and why
The manufacturing records entered while using Stitchfloor (lots, assignments, wages, invoices, payments and stock movements) belong to the company that entered them, not to us. They are that business's accounts and production history, and it has its own legal obligation to keep them. So we cannot erase them on an individual's request; that request has to come from the company itself.
An entry may name the person who recorded it, because an audit trail that cannot say who entered a figure is not an audit trail. Where your company asks us to remove the whole workspace, all of it goes together.
How long it takes
We aim to complete deletion within 30 days of verifying the request. Information may be retained for longer where the law requires it or where it is needed to resolve disputes, prevent fraud or enforce our agreements, and residual copies in backups are overwritten in the ordinary course.
If it is the whole workspace
An administrator can ask for a company's entire workspace to be deleted, by writing from an administrator's own address. Download the records first if you want a copy: Settings has a Download records export that produces one file, and we cannot restore a workspace once it has gone.
Contact
Stitchfloor: hello@stitchfloor.com. What we collect in the first place, and who processes it, is set out in the privacy policy.