This policy forms part of our Terms of Service and explains how subscriptions to Stitchfloor are cancelled and when a refund is available. If this policy and the Terms of Service conflict, the Terms of Service prevail.
1. First-month money-back guarantee
If you are a new Customer and you cancel your first subscription by written notice to us within 30 days of your first payment, we will refund that first payment. The guarantee applies once per Customer (including its affiliates and successors), only to its first subscription, and does not apply where we reasonably believe that our Terms of Service have been breached or the Service has been misused. Refunds are made to the original method of payment. When a refund is made, the subscription and access to the Service end.
2. All other fees are non-refundable
Except as set out in section 1 or as required by law, all fees are non-cancellable and non-refundable. No refund or credit is given for partial billing periods, unused accounts, downgrades or periods of non-use.
3. How to cancel
An administrator of your account may cancel by writing to hello@stitchfloor.com from the email address associated with the account. Cancellation takes effect at the end of the billing period in which it is received, and the Service remains available until then.
4. Your data
You are responsible for exporting any data you wish to keep before your subscription ends. We have no obligation to retain your data after the subscription ends.
5. Billing queries
If you believe you have been charged in error, write to us with the invoice number and the details of the query. Any amount we agree was charged in error will be refunded or credited.
6. The public demo
The public demo is free of charge, and no payment or cancellation applies to it.